Donor Services Coordinator
THE SALVATION ARMY CANADA AND BERMUDA TERRITORY
Salary: $47,230 to $59,038
DESCRIPTION
About The Salvation Army
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Vision Statement
We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.
Core Values
The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
About the Position
The Donor Services Coordinator provides a donor-centered experience for all supporters of The Salvation Army and supports the successful fundraising strategies with the development team by receipting gifts and sending thank you letters; financial reconciliation, generating reports, managing expenses, and supporting the areas of annual, major, and planned giving.
KEY RESPONSIBILITIES:
Donor-Centered Service:
Coordinate all donor receipts, process all paperwork relating to donations, thank you letters and reconcile all incoming donations
Coordinate In-Memoriam and tribute gifts
Provide prompt, friendly responses to donor inquiries and requests, seeking timely and effective resolution
Leadership & Legacy Giving:
Conducts research on prospects, including individuals, corporations and foundations identified by development officers.
In addition, conducts ongoing research in business, philanthropy, and related fields to identify potential donors and sources of donor information.
Prepares a variety of reports including contact and giving history and prospect clearance status using database and donor software programs.
Participates in the formulation of fund-raising strategy specific campaigns and approaches.
Makes recommendations about appropriate contacts or visits for development staff.
Assists Development Officers in development-related activities as assigned.
Remains current with events and trends in local, national, and international philanthropy.
Finance & Administration:
Prepare, deliver to bank, and deposit all donations
Administrative support to the Director of Development
Maintains departmental files including finance and productivity reports
Organizes team meetings, team schedules, teleconferences, in-house mailings, donor tours
Responsible for keeping the development calendar, tracking, and flagging key dates for submissions, reporting/stewardship/recognition
Perform data entry in Raiser’s Edge NXT, including change of address, mail contact frequency, record creation and updates
Responsible for queries and reports on Raiser’s Edge NXT, specific to event and ministry unit fundraising
Research returned mail for address change, name or deceased.
Understand and apply all CRA donation guidelines
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Post-secondary diploma of 2 to 3 years’ in a related field or relevant experience equivalent
Three years of experience in donor relations or customer service, using Raiser’s Edge NXT or a similar Customer Relationship Management system
PREFERRED SKILLS/CAPABILITIES:
Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
Strong organizational, administration, verbal and written communication skills
Detail-oriented with a high level of accuracy
Exceptional data entry skills with a thorough understanding of fundraising software
Prompt response that is friendly, diplomatic and donor centric, while ensuring compliance with all policies and regulations
Advanced knowledge of MS Office including MS Excel and MS Word
Superior problem resolution and analytical skills, with a strong donor/customer focus
High standards of integrity, judgement, and the ability to cultivate and maintain relationships of trust and confidentiality
Flexible, self-motivated, meets deadlines
Demonstrated commitment to ongoing learning and professional development to stay informed about fundraising trends and the organization’s mission and objectives
Ability and willingness to adhere to, support, promote, and further the values of The Salvation Army, its Mission Statement, its values and vision, and Fundraising Code of Ethics
Compensation
The target hiring range for this position is $47,230 to $59,038 with the ability to progress to a maximum of $70,846. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
At The Salvation Army, we champion equal opportunity in our employment practices. We provide a competitive salary, retirement savings, and a full group benefits package showcasing our dedication to recognizing exceptional talent. Join us, where your earning potential is aligned with your expertise and progression and where you can enjoy advancement opportunities within our organization.
Other Details
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.